Effective Date: [March 18, 2025]
Last Updated: [May 16, 2026]

Greenstone (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy, safeguarding your personal information, and maintaining transparency in how we collect, process, and use data globally. This Privacy Policy and Disclaimer explains how we handle personal information collected through our website, products, services, communications, and digital platforms.

By accessing or using our website, products, or services, you acknowledge and agree to the practices described in this Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• Website visitors
• Customers
• Business partners
• Distributors
• Suppliers
• Service users
• Marketing subscribers
• Technical support inquiries

This Policy covers data collected through:

• Website forms
• Quote requests
• Newsletter subscriptions
• Product inquiries
• Customer service interactions
• Online communications
• Cookies and analytics tools

2. Information We Collect

We may collect and process the following categories of information:

Personal Information:

• Full name
• Company name
• Job title
• Email address
• Telephone number
• Country/region
• Business inquiry details
• Shipping/billing information

Technical Information:

• IP address
• Browser type
• Device identifiers
• Operating system
• Referral source
• Pages visited
• Session duration
• Clickstream behavior

Commercial Information:

• Purchase history
• Product preferences
• Inquiry records
• Service agreements
• Transaction information

Marketing Information:

• Newsletter preferences
• Downloaded resources
• Campaign interactions

3. How We Use Your Information

We process personal data for legitimate business purposes, including:

• Providing quotations and proposals
• Delivering products and services
• Technical consultation and support
• Processing transactions
• Customer relationship management
• Marketing communications (with consent where required)
• Product updates and service notifications
• Website performance optimization
• Internal analytics and strategic planning
• Fraud prevention and cybersecurity
• Legal compliance

4. Legal Basis for Processing

Where applicable under GDPR and similar laws, we process data under:

• Contractual necessity
• Legitimate business interests
• Consent
• Legal obligations
• Protection of business rights

5. Data Retention

We retain personal data only as long as reasonably necessary for:

• Contract fulfillment
• Customer service
• Legal obligations
• Tax and accounting compliance
• Warranty and product support
• Marketing retention (until consent withdrawal)

Retention periods may vary depending on legal jurisdiction and operational necessity.

6. Sharing of Information

We do not sell personal data.

We may share information with:

Authorized Third Parties:

• Payment processors
• Logistics providers
• CRM platforms
• IT service providers
• Analytics providers
• Marketing automation platforms
• Legal advisors
• Regulatory authorities when required

All third parties are expected to maintain confidentiality and data security standards.

7. International Data Transfers

As a global industrial technology provider, Greenstone may process or transfer data across international borders. We implement appropriate safeguards for international transfers, including:

• Contractual protections
• Data processing agreements
• Security protocols
• Compliance with GDPR, CCPA, and applicable regulations

8. Cookies & Tracking Technologies

Our website may use:

• Essential cookies
• Functional cookies
• Analytics cookies
• Marketing cookies

Cookies help us:

• Improve user experience
• Monitor website performance
• Analyze visitor behavior
• Personalize content

Users may manage cookie preferences through browser settings.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your data
• Correct inaccuracies
• Delete personal information
• Restrict processing
• Object to processing
• Withdraw consent
• Data portability
• Lodge complaints with regulators

Requests will be handled according to applicable laws.

10. Data Security

We implement industry-standard measures including:

• Secure servers
• Encryption
• Firewall protection
• Access controls
• Internal confidentiality protocols
• Regular system monitoring

However, no online platform can guarantee absolute security.

11. Intellectual Property & Content Usage

All website content, including but not limited to:

• Text
• Images
• Graphics
• Technical documents
• Logos
• Product designs
• Software
• Videos
• Downloads

is the exclusive intellectual property of Greenstone unless otherwise stated.

Unauthorized actions prohibited:

• Reproduction
• Redistribution
• Commercial exploitation
• Modification
• Reverse engineering
• Republishing

without prior written consent.

12. Third-Party Links

Our website may contain links to external websites. Greenstone is not responsible for:

• Third-party privacy practices
• External content accuracy
• Security standards
• Legal compliance of external websites

Users access third-party sites at their own risk.

13. Disclaimer of Liability

While Greenstone makes every reasonable effort to ensure website accuracy, reliability, and currency:

We do not guarantee:

• Absolute accuracy
• Completeness
• Technical availability
• Error-free operation
• Continuous website access

Greenstone shall not be liable for:

• Direct or indirect damages
• Loss of profits
• Business interruption
• Data loss
• Cybersecurity incidents beyond reasonable control
• Decisions made based on website information

All website content is provided “as is” without warranties unless otherwise legally required.

14. Product & Technical Information Disclaimer

Technical specifications, performance claims, and industrial application examples are provided for general informational purposes and may vary depending on:

• Customer requirements
• Materials
• Environmental conditions
• Regulatory standards
• System configurations

Customers are responsible for confirming technical suitability before purchase or deployment.

15. Environmental & Compliance Statements

Any statements related to:

• Sustainability
• Emissions reduction
• Process efficiency
• Performance improvements

are based on industry standards, engineering estimates, or specific case conditions and should not be interpreted as universal guarantees.

16. Children’s Privacy

Greenstone’s website and services are intended for business and industrial users.

We do not knowingly collect personal information from children or minors.

17. Changes to This Policy

We reserve the right to modify this Privacy Policy and Disclaimer at any time.

Updated versions will be published on this page with revised effective dates.

Users are encouraged to review this page periodically.

18. Governing Principles

This Policy is designed to align with major international privacy and compliance frameworks, including where applicable:

• GDPR
• CCPA
• International commercial law standards
• Industrial digital security best practices

19. Contact & Legal Requests

For privacy-related requests, legal notices, or data rights inquiries, users may contact Greenstone through official corporate communication channels made available through our website.

Final Statement

Greenstone is committed to maintaining responsible data governance, industrial integrity, and legal compliance while protecting our global customers, partners, and operational systems.

By using our website or services, you acknowledge acceptance of this Privacy Policy and Disclaimer.